Frequently Asked Questions
🌍 Do you ship internationally?
Yes, we offer global shipping. Our primary markets are North America, Europe, and Australia.
📦 Where do you ship from?
We usually ship from China. Some orders may ship from our warehouse in Texas depending on availability.
💰 How much is the shipping fee?
Orders under $50: $9.99 flat shipping fee.
Orders over $50: Free shipping.
⏱️ How long will delivery take?
All products are guaranteed to be delivered within 20 business days. Most orders arrive within 5–10 business days.
📍 How can I track my package?
You’ll receive a shipping confirmation email with a tracking link. You can also use the “Track Order” page on our website.
🚚 Which shipping carriers do you use?
We partner with UPS, FedEx, and USPS. Signature confirmation may be required upon delivery. Carrier selection depends on the product type and destination.
🔒 Is my information secure when using your site?
Absolutely. We use SSL encryption to protect your personal and payment information during transmission.
💳 What payment methods do you accept?
We accept PayPal and major credit cards including Visa, MasterCard, and American Express.
❌ Why was my payment declined?
Possible reasons include insufficient balance, incorrect CVV code, expired card, wrong billing info, or unsupported online transactions. Please contact your bank or try using PayPal.
❓ Can I cancel my order?
Before shipment: You can cancel or modify your order at any time.
- PayPal/Credit Card: 5% processing fee applies
- Affirm: 5–10% processing fee
After shipment: You may cancel, but a 15% restocking fee and non-refundable shipping will apply. If your order is in transit, please contact us immediately to attempt a return-to-sender.
🔁 Can I return my order?
Yes, you can return any product within 14 days of delivery, for any reason, as long as the item is unused and in resellable condition.
🚫 Are all items returnable?
Most items are returnable, except custom-made products. Please refer to our return policy for full details.
